DB
AVP/ VP, Client Services Manager, Customer Service Hub (CSH), Group COO
DBS Bank
Objective: To consistently meet and exceed the Customer Centre targets set (KPI) without compromising on quality-of-service delivery.
Должностные обязанности
- Contribute to the planning, execution and tracking of strategic initiatives aimed at enhancing customer experience, improving operational efficiencies, and reducing interaction volume demand for Customer Centre.
- Collaborate with cross-functional teams to identify and drive initiatives that enhance both customer and employee experiences while …